Refund policy

Returns & Refunds Policy

Last updated: October 23, 2025

1) Preamble

These provisions supplement our General Terms and Conditions of Sale and apply to all orders placed on www.opportune1791.com with OPPORTUNE SPIRITS SAS.

Our online store is strictly reserved for persons of legal drinking age (18 years old in France). We comply with the Evin Law. Alcohol abuse is dangerous to your health. Please drink responsibly.

2) Seller Information

3) Orders, Prices, Payment & Delivery (Reminder)

Product descriptions are provided for information purposes only and may change. Photos are for illustrative purposes only. Prices are shown in Euros, including VAT, excluding delivery charges (displayed in the shopping cart). Online payment can be made by card (CB, Visa, Mastercard) and/or PayPal. All orders must be paid in Euros.

Delivery charges: vary depending on the carrier and destination. In mainland France, delivery is free for orders of €120 including VAT or more (excluding the Chrono13 carrier). We reserve the right to impose a specific carrier depending on order volume or other particular requirements.

4) Right of Withdrawal (EU) — 14 Days

In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have a statutory period of 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason. Items must be returned to us in their original condition: unopened, unused, sealed, with their labels and in their original packaging.

Exception: for health and safety reasons, any bottle that has been opened, unsealed or altered cannot be returned or refunded. Gift cards and sale items cannot be returned (except in the event of a legally established defect).

5) Commercial Return Policy (Extended Returns)

Independently of the statutory 14-day right of withdrawal described above, and purely as a commercial gesture, we may accept, on a case-by-case basis, returns up to 30 days after receipt for items that are unopened and in perfect condition. This extension does not apply to opened bottles or personalized products. Please contact us before sending any return.

6) Withdrawal / Return Procedure

  1. Notification: send us a clear request (name, address, email, order number) at contact@opportune1791.com within the applicable period (14-day statutory period / 30 days if commercially accepted).
  2. Confirmation & instructions: we will confirm receipt of your request and provide you with the procedure to follow (packaging, label/carrier requirements where applicable).
  3. Shipping: return the products using a carrier that complies with the regulations governing the shipment of alcoholic beverages and liquids, in protective packaging, to the address below.

Return Address

BILTEGIA LOGISTIKA – OPPORTUNE SPIRITS Returns Department
38 rue de Fleurenne
33290 BLANQUEFORT – France

Important: items returned without prior authorization will not be accepted. Return shipping costs are the responsibility of the customer (except in the event of an error on our part or a confirmed non-compliant/defective product).

7) Damaged or Non-Compliant Products and Shipping Errors

Please inspect your package upon receipt. In the event of a damaged or defective item, or an incorrect product/quantity:

  • Contact us immediately and within 72 hours with photos (package, label, interior, bottles, protective packaging).
  • Make specific reservations with the carrier if the damage is visible upon delivery.
  • We will assess the claim and offer a replacement, store credit or refund, as appropriate.

8) Non-Returnable Items

  • Opened or unsealed bottles.
  • Personalized products (special editions made to order).
  • Gift cards.
  • Sale items (except in the event of a legally established defect).

9) Exchanges

The quickest way to obtain another item is to make a return (subject to the conditions above) and then place a new order.

10) Refunds

After receiving and inspecting the eligible returned item, we will confirm approval of your refund. The refund will be issued to the original payment method within approximately 10 business days. Processing times may vary depending on your bank. If more than 15 business days have passed since we confirmed your refund, please contact us at contact@opportune1791.com.

Returned items that are incomplete, worn, damaged, soiled or otherwise unsuitable for resale will not be refunded. In the event of confirmed non-compliance attributable to the seller, return shipping costs may be covered.

11) No Implied Waiver

The failure of either party to enforce any provision at any given time shall not constitute a waiver of its right to enforce that provision in the future.

12) Governing Law & Jurisdiction

This policy is governed by French law. In the event of a dispute, and in the absence of an amicable settlement, the competent French courts shall have jurisdiction.

Quick Summary (TL;DR)

  • EU right of withdrawal: 14 days after receipt (unopened, sealed products).
  • Extended return: up to 30 days if accepted by our customer support team (excluding opened bottles).
  • Return address: BILTEGIA LOGISTIKA – 38 rue de Fleurenne, 33290 BLANQUEFORT, France.
  • Damage/breakage: photos + specific reservations with the carrier within 72 hours.
  • Refund: within 10 business days after approval (bank processing times may apply).
  • Contact: contact@opportune1791.com